Update Your Username
How to Update Your Username and Email in Base
Context:
Your username in Base consists of your first name, last name, and email address. Keeping this information current ensures that your colleagues can find you easily, notifications are sent to the correct email, and your account reflects your current identity. Whether you've changed your name, need to update your email address, or want to correct a typo, Base makes it easy to update your account information.
Keeping Your Account Information Current
The Challenge:
Account information can become outdated for various reasons—name changes, email address updates, or simple typos during initial setup. Outdated information can cause confusion when colleagues try to find you, result in missed notifications if your email is incorrect, or create inconsistencies in how you appear throughout Base. You need a simple way to keep your account information accurate and up-to-date.
Base's Solution:
Base provides a straightforward account settings interface where you can update your first name, last name, and email address. Changes are immediately reflected throughout Base, and the system validates email addresses to ensure they're unique and properly formatted. Your updated information appears in your profile, on records you create or modify, and in notifications sent to you.
Step-by-Step Guide: Updating Your Username
1. Accessing Account Settings:
Click on your profile icon or name in the top right corner of Base
Select "Account Settings" from the dropdown menu
This opens your account settings page
2. Locating Account Information:
In the Account Settings page, find the "Account Information" section
You'll see three fields:
- First Name: Your current first name
- Last Name: Your current last name
- Email: Your current email address
3. Updating Your Information:
First Name: Enter or modify your first name
Last Name: Enter or modify your last name
Email: Enter your new email address (if changing)
Important Notes:
Email addresses must be unique—you cannot use an email that's already associated with another Base account
Email addresses must be in a valid format
Your email address is used for login and notifications
4. Saving Your Changes:
Click the "Save Changes" button
Base will validate your information and update your account
You'll see a success message confirming the update
5. Verification:
Your updated name will immediately appear in:
- Your profile
- Records you create or modify
- @mentions and notifications
- Team member lists
If you changed your email, you may need to verify the new address (if email verification is enabled)
Understanding Username vs. Email
Username Components:
Your "username" in Base consists of:
Display Name: Your first name and last name combined (e.g., "John Smith")
Email Address: Your login email and notification address
Where Your Username Appears:
Profile: Your full name appears in your user profile
Records: Your name appears as the creator or modifier of records
Notifications: Your name appears in notification messages
@Mentions: Your name appears when someone mentions you
Team Lists: Your name appears in organization member lists
Activity Logs: Your name appears in audit trails and activity history
Email Address Usage:
Your email address is used for:
Login: You use your email to sign in to Base
Notifications: Base sends email notifications to this address
Password Reset: Password reset links are sent to this email
Account Recovery: Account recovery uses this email address
Best Practices
Keeping Information Current:
Update Promptly: Update your information as soon as it changes
Use Professional Names: Use your professional or preferred name for clarity
Verify Email: Ensure your email address is one you actively check
Check Spelling: Double-check spelling before saving changes
Email Address Considerations:
Use Work Email: Use your work email address for business accounts
Keep Access: Ensure you have access to the email address you use
Unique Address: Remember that each email can only be associated with one Base account
Notification Delivery: Ensure your email provider doesn't block Base notifications
Security Considerations:
Email Verification: If you change your email, verify the new address when prompted
Account Access: Ensure you can access the new email for password resets
Notify Team: Consider notifying your team if you change your name significantly
Troubleshooting
Can't Update Email:
If you receive an error when trying to update your email:
Email Already in Use: The email address may already be associated with another Base account
- Solution: Use a different email address, or contact support if you believe this is an error
Invalid Format: The email address format may be incorrect
- Solution: Check that the email includes "@" and a valid domain
Permission Issues: You may not have permission to change your email
- Solution: Contact your organization administrator
Changes Not Appearing:
If your updated information doesn't appear:
Refresh Page: Try refreshing the page to see updated information
Clear Cache: Clear your browser cache if changes still don't appear
Check Other Views: Your name may appear differently in different parts of Base
Wait a Moment: Changes may take a few seconds to propagate
Email Not Receiving Notifications:
If you're not receiving email notifications after updating your email:
Verify Email: Ensure the email address is correct and verified
Check Spam: Check your spam/junk folder for Base emails
Email Provider Settings: Check if your email provider is blocking Base emails
Notification Settings: Verify your notification settings in Account Settings
Related Features
Updating your username works with several other Base features:
Update Your Password: Learn how to change your password for account security
User Access Control: Understand how your account information affects permissions
How to Contact Base Support: Get help if you encounter issues updating your account
Summary
Keeping your username and email address current in Base ensures accurate identification, proper notification delivery, and smooth collaboration with your team. The account settings interface makes it easy to update your information whenever needed, and changes are immediately reflected throughout Base. By maintaining accurate account information, you help ensure effective communication and proper attribution of your work.
If you have questions about updating your username or encounter any issues, our support team is ready to help.