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How to Contact Base Support
How to Contact Base Support
Written by Amber Briggs
Updated over a week ago

Comprehensive Guide: How to Contact Base Support

Product Context:

Base is meticulously crafted to assist users in managing their operational tasks, ranging from job tracking, cost management, to streamlining AR and AP processes.

Introduction: Support from our experts

1. The Challenge:

There are moments when immediate assistance is needed, and you might find yourself seeking support to swiftly navigate through Base’s functionalities or address any hiccups you’re experiencing.

2. Base’s Solution:

At Base, we are committed to providing comprehensive support, tailored to your subscription tier. For standard support users, queue times can vary between 2 to 48 hours. For our premium support users, expedited assistance is available through the dedicated support phone number and email, detailed in your invoice or contract.

Step-by-Step Guide: Initiating Contact with Base Support

1. Navigate to the Support Interface:

  • Start from any page within Base.

  • Locate the blue circle icon featuring a chat box, found at the bottom right corner of the page. This is your gateway to Intercom, our support chat system.

  • Click on the ‘Intercom’ button to initiate a chat.

2. Craft and Submit Your Support Ticket:

  • A chat window will appear. Navigate to the ‘Send us a message’ field.

  • Provide a detailed description of the issue you are facing, including specific modules affected, whether the issue is individual or widespread, and the time the issue began.

  • Once your message is ready, click the ‘Send’ icon. Your ticket is now logged in the Base support system.


3. Managing Communication and Seeking Self-Help:

  • To review previous messages and interactions, click on the ‘Messages’ tab at the bottom of the chat box.

  • If you prefer self-help options, scroll down within the chat box and utilize our “Search for Help” feature to find relevant product guides.


Utilizing Help Documentation

1. Further Resources:

  • To ensure you have all the resources you need, we recommend visiting our comprehensive help documentation portal.

  • Here, you can explore all of our guides, articles, and FAQs to enrich your understanding of Base, and possibly find immediate solutions to your queries.

Conclusion: You're in Good Hands with Base Support

Contacting Base support is streamlined and user-friendly, ensuring you receive the assistance you need in a timely manner. Whether you choose to log a ticket or explore our self-help options, Base is here to ensure your journey is smooth and productive. Don’t hesitate to reach out; we are here to assist you every step of the way. Welcome to the Base community, where support and efficiency go hand in hand.

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