Comprehensive Guide: How to Contact Base Support
Product Context:
Base is meticulously crafted to assist users in managing their operational tasks, ranging from job tracking, cost management, to streamlining AR and AP processes.
Introduction: Support from our experts
1. The Challenge:
There are moments when immediate assistance is needed, and you might find yourself seeking support to swiftly navigate through Base’s functionalities or address any hiccups you’re experiencing.
2. Base’s Solution:
At Base, we are committed to providing comprehensive support, tailored to your subscription tier. For standard support users, queue times can vary between 2 to 48 hours. For our premium support users, expedited assistance is available through the dedicated support phone number and email, detailed in your invoice or contract.
Step-by-Step Guide: Initiating Contact with Base Support
1. Navigate to the Support Interface:
Start from any page within Base.
Locate the blue circle icon featuring a chat box, found at the bottom right corner of the page. This is your gateway to Intercom, our support chat system.
Click on the ‘Intercom’ button to initiate a chat.
2. Craft and Submit Your Support Ticket:
A chat window will appear. Navigate to the ‘Send us a message’ field.
Provide a detailed description of the issue you are facing, including specific modules affected, whether the issue is individual or widespread, and the time the issue began.
Once your message is ready, click the ‘Send’ icon. Your ticket is now logged in the Base support system.
3. Managing Communication and Seeking Self-Help:
To review previous messages and interactions, click on the ‘Messages’ tab at the bottom of the chat box.
If you prefer self-help options, scroll down within the chat box and utilize our “Search for Help” feature to find relevant product guides.
Utilizing Help Documentation
1. Further Resources:
To ensure you have all the resources you need, we recommend visiting our comprehensive help documentation portal.
Here, you can explore all of our guides, articles, and FAQs to enrich your understanding of Base, and possibly find immediate solutions to your queries.
Conclusion: You're in Good Hands with Base Support
Contacting Base support is streamlined and user-friendly, ensuring you receive the assistance you need in a timely manner. Whether you choose to log a ticket or explore our self-help options, Base is here to ensure your journey is smooth and productive. Don’t hesitate to reach out; we are here to assist you every step of the way. Welcome to the Base community, where support and efficiency go hand in hand.